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Why not have engineers in different time zones?

12:30am on EST is 3:30pm AEST (Australian Eastern Standard Time) and 7:30am in London.

That way you have skilled people awake all hours should a major issue develop. These people can fix the problems while US based clients are sleeping and non-US clients aren't stuck with waisting a day with less severe faults because the engineers only work 9 to 5 PST.



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